We are trying to get school done and this is making all things difficult. Printer Settings Consistent with Wireless Router Setting: PASS Other network detected matching your network name: NO Printer report says MAC address filtering may be enabled So I ran through the vitrula help, (which was no help), downloaded the HP diagnosis (which didn't help because I couldn't connect wirelessly, only through a wired connection, which worked fine.), and now I am hoping I can find someone here that can help me fix my issue here. I have looked and looked for a number to call and can't find one anywhere. Mind you my printer can see my network but still fails? I called my internet provider and they said they had no MAC filtering on and recommended I call HP. Follow the below steps:- You can scan documents and photos using Webscan in the EWS. I ran a report that states MAC Address filtering my be enabled on your wireless router. 1 ACCEPTED SOLUTION sandytechy20 39,595 2,300 1,961 6,646 HP Support Agent 07-28-2018 06:07 PM Massi25S Welcome to HP forums, I see that you want to enable the Webscan and scan from your Mac. After that my printer no longer was able to connect to the internet. I had my internet provider out and they upgraded my package. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs. Notebook Hardware and Upgrade Questions.
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